Service Manager License Authentication

Service Manager License Authentication

After purchasing DataSight, you are issued with a DataSight Service Manager license key that will be required to license and authenticate your DataSight Service Manager installation. Authentication is the process of verifying the DataSight Service Manager license key, and licensing it to run on your specific computer.

When you launch DataSight Service Manager for the first time after Service Manager Installation, you need to install your license key to authenticate your installation.

Authentication cannot be completed if the license key is invalid, or if the computer is disconnected from the Internet, in which case the license key fails to install and you cannot begin work on DataSight Service Manager. In this event, an offline authentication is possible via email where we authenticate the license on your behalf. This may take longer processing times.

In order to authenticate your license key, you must have Administrator Rights on the local computer.

Note

A DataSight Service Manager License Key is different from a DataSight License Key. Each DataSight component requires its own unique license/license key.

DataSight Service Manager Licenses are provided at no cost with all DataSight client installations.

 

Before  attempting to authenticate your license, please make sure that the:

  • License key is valid.
  • License key has not been previously installed on another system.
  • System is connected to the internet during authentication process.
  • System grants you administrator rights.

 

Follow one of the methods below based on your needs:

Method 1: Authenticate a DataSight Service Manager license key via the internet

  1. Launch Service Manager.
  2. Click Install License.
  3. To install a license, type or paste in your Service Manager License Key.

Then click Install. DataSight Service Manager will authenticate the license key first. This may take some time depending on your internet speed, during which the status flashes "authenticating".

Note

If your internet connectivity is interrupted at any point during the authentication, you will be given the choice to save the license to a file to allow offline authentication. Then follow Method 2.

 4. The license status will be updated if authentication is successful.

Note

New Service Manager user licenses have a 90 day expiry until such time that payment in received in full. Once payment is fully received, the license expiry will be removed and you will simply need to re-authenticate your license.

 

Method 2: Authenticate a Service Manager license key using offline authentication

  1. When you are not connected to the internet, you will be prompted to save your license file when you launch Service Manager. It can then be sent for offline authentication.
  2. Click Yes when the Authentication Error Window appears to save a copy of your license file ( *.Lic).
  3. Please email support@seveno.com with this license file, for the license file to be authenticated and emailed back to you.
  4. When you receive your authenticated license file back, access the Install Service Manager License Window either via the Service Manager Evaluation Window upon launching the Service Manager, or from the File/License/Register Menu.
  5. Register the authenticated license using the Load License
  6. Select your license file from the browser.
  7. Then click Install.
  8. Your license key is now installed and you may start working on Service Manager.

 

Remember: Save your authenticated license

Once a license has been installed it can be saved to an external file using the Save License button. This enables you to backup licenses to enable re-installation (for instance after an OS reinstall) without having to re-authenticate the license.

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