DataSight Cloud - DataSight is frozen

DataSight Cloud - DataSight is frozen

In some rare cases, the DataSight application on DataSight Cloud may appear to have frozen. Closing the Parallels Client and reconnecting may not always fix this issue, at which point you will need to log out of your DataSight Cloud sessions and then re-connect by following the steps listed below. Please note that this will forcefully close DataSight and any unsaved work will be lost.

If you are having trouble with the steps below or they are not working for you, please contact support@datasight.cloud and we will be able to assist.

 

Log out of Parallels Client

  1. Open the Parallels Client on your computer.
  2. Right-click your DataSight Cloud connection in the left-hand connections panel.
    1. mceclip0.png
  3. Select Log out.
    1. mceclip1.png
  4. Wait approximately 10 seconds, and then double-click your DataSight Cloud connection in the connections panel to re-connect, and then launch DataSight.
  5. DataSight should display the Connect to Database window, allowing you to log back into your database and continue working.

Log out of Parallels HTML5 Client (Web Browser)

  1. In your web browser, click the Resources button located in the Parallels HTML5 Client Taskbar located at the bottom of the page.
    1. mceclip2.png
  2. On the Resources page, click the User icon located top-right of the page to display the user menu, and then click Log out.
    1. mceclip3.png
  3. Wait approximately 10 seconds, and then log back in to re-connect, and then launch DataSight.
  4. DataSight should display the Connect to Database window, allowing you to log back into your database and continue working.

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