Reported: September 6, 2017

Version(s) affected: DataSight 3.0 and above

Issue: If a DataSight license (either standard or concurrent) has been previously installed on a computer, you are unable to change the license type. This is an issue even if the license is uninstalled, prior to attempting to install the new type of license. 

Recommendation: Change the license user type from within the DataSight application, prior to uninstalling DataSight. To do this, please follow the steps below:

1. Click on the DataSight Application Tab.
2. Select License.
3. Then select Select License.
4. Choose the user (Standard User or Concurrent User) that you wish to re-install for DataSight next time.
5. Then click OK.
6. Now, re-install DataSight.

DataSight should now prompt you to select a user type for your license at launch.

Resolution: Open

Last Updated: October 11, 2017